Information about shipping, returns, and order placement
How to place an order
- Select the product you like and add it to your cart.
- Proceed to checkout and fill in the required details.
- Choose a convenient payment method and confirm your order.
- We process orders within 24 hours after payment.
Shipping
- Delivery takes 7 to 14 business days depending on your region.
- Free shipping.
- Once the order is shipped, you will receive a tracking number to monitor its status.
Returns
- You can return the product within 14 days if the packaging and receipt are intact.
- For returns, contact us through the contact form on our website.
- Once we receive the item, we will refund your money within 5-14 business days (in some cases, 20 business days).
Frequently Asked Questions, FAQ
1.Can I change or cancel my order?
- Yes, you can change or cancel your order if it has not yet been shipped. Please contact us as soon as possible.
2.What payment methods do you accept?
- We accept payments via credit/debit cards, PayPal, ApplePay, GooglePay.
3.How can I track my order?
- After shipping, we will send you a tracking number. Use it on the carrier's website to track your order. Also you can use "Track Your Order" in menu of the our website.
4. What should I do if the product is defective?
- If you notice a defect, contact us within 7 days of receiving your order. We will arrange a replacement or refund.
5. How long does it take to process a refund?
- Within 5-14 business days (in some cases, 20 business days).
Contact us for questions
- If you have any questions, write to us at info@bielmax.com
- We are always happy to assist you and answer your inquiries.